Refund & Cancellation Policy

Last Updated: August 13, 2026

This Refund & Cancellation Policy explains the rules and procedures applicable to cancellations, refunds, failed payments, and order-related issues for the Raigadkarfoods platform.

Raigadkarfoods operates an integrated food delivery platform consisting of:

  • Raigadkarfoods – Customer application for browsing restaurants, placing food orders, making payments, and tracking deliveries.
  • Partner Raigadkarfoods – Restaurant partner application for managing menus, inventory, and customer orders.
  • Delivery Raigadkarfoods – Delivery partner application for receiving delivery assignments and completing deliveries.

By placing an order through Raigadkarfoods, You acknowledge and agree to this Refund & Cancellation Policy, along with Our Terms & Conditions and Privacy Policy.

1. Order Cancellation by Customer

Customers may request cancellation of an order through the application, subject to the status of the order.

Cancellation may be permitted when the restaurant has not yet started preparing the order and the order has not progressed to a stage where cancellation is no longer reasonably possible.

Once a restaurant has accepted an order and started preparing the food, cancellation may not be permitted because the food may have already been prepared or other costs may have been incurred.

The availability of cancellation may therefore depend on:

  • Order status.
  • Restaurant acceptance and preparation status.
  • Delivery status.
  • Time elapsed since the order was placed.
  • Other circumstances affecting fulfillment of the order.

Where cancellation is not permitted, the customer may not be eligible for a refund.

2. Cancellation by Restaurant

A restaurant partner may cancel an order in circumstances including, but not limited to:

  • Unavailability of ordered food items.
  • Inventory or ingredient shortages.
  • Restaurant operational issues.
  • Inability to prepare the order.
  • Other circumstances that prevent the restaurant from fulfilling the order.

If an order is cancelled by the restaurant before fulfillment and the customer has already made an online payment, the customer may be eligible for a refund of the applicable amount, subject to the circumstances of the cancellation and payment processing.

3. Cancellation Due to Delivery Issues

An order may be cancelled when delivery cannot reasonably be completed due to circumstances such as:

  • Customer being unavailable at the delivery location.
  • Incorrect or incomplete delivery information provided by the customer.
  • Customer refusing to accept the order.
  • Inability to contact the customer within a reasonable period.
  • Access restrictions or circumstances at the delivery location.
  • Unforeseen circumstances affecting delivery.

Refund eligibility in such cases will depend on the circumstances and the stage of order fulfillment.

4. Refund Eligibility

A customer may be eligible for a full or partial refund in circumstances including:

  • Order cancelled by the restaurant due to unavailability or inability to fulfill the order.
  • Payment successfully completed but the order was not created or confirmed due to a technical issue.
  • Duplicate payment for the same order.
  • An order being cancelled by Raigadkarfoods where a refund is applicable.
  • Other situations where Raigadkarfoods determines that a refund is appropriate.

Refunds may be subject to verification of the order, payment, cancellation status, and other relevant information.

5. Food Quality and Missing or Incorrect Items

Restaurants are responsible for the preparation, quality, ingredients, packaging, and availability of food items ordered through the platform.

If a customer receives:

  • A missing item.
  • An incorrect item.
  • A significantly different item from what was ordered.
  • An item that appears to be damaged or unsuitable for consumption.

the customer should report the issue to Raigadkarfoods customer support as soon as reasonably possible after delivery.

The Company may request relevant information, photographs, order details, or other evidence to review the complaint.

After reviewing the circumstances, Raigadkarfoods may, where appropriate, provide a full refund, partial refund, replacement, credit, or other suitable resolution.

A refund or other resolution is not guaranteed for every complaint and will depend on the circumstances of the individual order.

6. Failed or Unsuccessful Payments

If an amount is debited from the customer's bank account or payment method but the order is not successfully created or confirmed due to a payment or technical issue, the customer should contact Raigadkarfoods support with the relevant payment and order information.

The Company may verify the transaction with the applicable payment service provider before processing or confirming a refund.

Payment processing is handled through authorized third-party payment service providers. Raigadkarfoods does not store complete debit card, credit card, or other sensitive payment information on its servers.

7. Duplicate Payments

If the customer is charged more than once for the same order due to a technical or payment processing issue, the duplicate transaction may be reviewed and, where verified, the applicable duplicate amount may be refunded.

Customers may be required to provide transaction details to assist with verification.

8. Refund Processing

Approved refunds will be initiated through the applicable payment method or payment service provider.

The time required for the refunded amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, or other financial institution involved in the transaction.

Raigadkarfoods does not control the processing time of third-party banks or payment providers.

Where a refund is approved, the Company may provide the relevant refund or transaction reference where available.

9. Non-Refundable Situations

A refund may not be provided where:

  • The customer cancels an order after food preparation has started.
  • The customer provides an incorrect or incomplete delivery address.
  • The customer is unavailable to receive the order.
  • The customer refuses to accept the order without a valid reason.
  • The customer provides incorrect or misleading information.
  • The issue results from circumstances outside the Company's reasonable control.
  • The order has already been successfully delivered and no eligible issue has been established.
  • The claim is determined to be fraudulent, abusive, or otherwise invalid.

This list is not exhaustive, and refund eligibility may depend on the specific circumstances of the order.

10. Promotional Offers and Discounts

Orders placed using promotional codes, discounts, coupons, credits, or other promotional benefits may be subject to additional terms.

Unless specifically stated otherwise, promotional benefits may not be refundable or transferable as cash.

If an order involving a promotional offer is cancelled or refunded, the promotional benefit may not be reinstated.

11. Order Disputes and Verification

Raigadkarfoods reserves the right to review order information, payment records, restaurant records, delivery information, and other relevant information when evaluating a cancellation or refund request.

The Company may reject refund requests that are found to be fraudulent, abusive, repetitive, or inconsistent with the available order information.

Order and transaction information may be retained for accounting, taxation, fraud prevention, legal compliance, customer support, and dispute resolution purposes in accordance with Our Privacy Policy.

12. How to Request a Refund

Customers who believe they are eligible for a refund should contact Raigadkarfoods customer support and provide:

  • Order ID.
  • Registered mobile number or email address.
  • Description of the issue.
  • Payment or transaction details, where applicable.
  • Photographs or other supporting information, where relevant.

Requests will be reviewed based on the circumstances of the order and the information available to the Company.

13. Restaurant and Delivery Partner Responsibilities

Restaurant partners and delivery partners are expected to provide accurate order, preparation, inventory, and delivery information.

Repeated cancellations, incorrect order handling, delivery failures, fraudulent activity, or misuse of the refund process may result in investigation, suspension, restriction, or termination of the relevant partner account in accordance with the Terms & Conditions.

14. Changes to This Refund Policy

Raigadkarfoods may update this Refund & Cancellation Policy from time to time to reflect changes in the Service, business practices, payment processes, or applicable legal requirements.

Updated versions will be made available through the applications or the Company's official website.

The "Last Updated" date at the beginning of this Policy will be revised whenever material changes are made.

15. Contact Us

If You have questions regarding cancellations, refunds, payments, or order-related issues, please contact Us:

Raigadkarfoods

Email: info@raigadkarfoods.com

Our support team can assist customers, restaurant partners, and delivery partners with questions relating to orders, payments, cancellations, and refunds.

By using the Raigadkarfoods Service and placing an order, You acknowledge that You have read and understood this Refund & Cancellation Policy.