Privacy Policy
Last Updated: August 7, 2026
This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Raigadkarfoods, Partner Raigadkarfoods, or Delivery Raigadkarfoods mobile applications (collectively referred to as the "Service") and informs You about Your privacy rights and how the law protects You.
Raigadkarfoods operates an integrated food delivery platform consisting of three applications:
- Raigadkarfoods – Customer application used to browse restaurants, place food orders, make payments, and track orders.
- Partner Raigadkarfoods – Restaurant partner application used to receive and manage customer orders, update menus, manage inventory, and process orders.
- Delivery Raigadkarfoods – Delivery partner application used to receive delivery assignments, navigate to pickup and delivery locations, update delivery status, and complete deliveries.
We use Your Personal Data to provide, maintain, improve, and secure the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words whose initial letters are capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or plural.
Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for You to access Our Service or certain features of the Service.
Affiliate means an entity that controls, is controlled by, or is under common control with a party.
Application refers to Raigadkarfoods, Partner Raigadkarfoods, and Delivery Raigadkarfoods, the software programs provided by the Company.
Company (referred to as "the Company", "We", "Us", or "Our") refers to Raigadkarfoods.
Country refers to India.
Customer means a user who places food orders through the Raigadkarfoods application.
Restaurant Partner means a restaurant or food business registered on Partner Raigadkarfoods to receive and manage customer orders.
Delivery Partner means an individual authorized to deliver customer orders through the Delivery Raigadkarfoods application.
Device means any device capable of accessing the Service, including smartphones, tablets, and computers.
Order means any food order placed through the Raigadkarfoods platform.
Personal Data means any information relating to an identified or identifiable individual.
Service refers collectively to the Raigadkarfoods platform, including the Raigadkarfoods, Partner Raigadkarfoods, and Delivery Raigadkarfoods applications.
Service Provider means any natural or legal person who processes data on behalf of the Company, including payment providers, cloud service providers, analytics providers, customer support providers, and other authorized partners.
Usage Data means data collected automatically through the use of the Service.
You means the individual accessing or using the Service as a customer, restaurant partner, delivery partner, or authorized representative.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
Depending on the application You use, We may collect personally identifiable information including, but not limited to:
- First and last name
- Email address
- Mobile phone number
- Profile photograph (optional)
- Delivery address
- Saved addresses
- City, State, and Postal Code
- Restaurant or business name
- Restaurant address
- Business registration information (where applicable)
- Menu and inventory information
- Vehicle information (for delivery partners, where applicable)
- Bank account or payment settlement information (for restaurant or delivery partners where applicable)
- Order preferences
- Delivery instructions
- Payment-related information processed securely through authorized third-party payment providers.
Usage Data
Usage Data is collected automatically when using the Service and may include:
- Internet Protocol (IP) address
- Device model
- Operating system
- Device identifiers
- Browser type (where applicable)
- Mobile network information
- Application version
- Pages or screens visited
- Time spent within the application
- Date and time of access
- Crash reports
- Performance logs
- Diagnostic information
Information Collected While Using the Application
To provide and improve the Service, We may request permission to access certain features of Your device.
Location Information
With Your permission, We collect location information to:
- Display nearby restaurants.
- Determine delivery availability.
- Calculate delivery charges.
- Process food deliveries.
- Track active deliveries.
- Assign orders to delivery partners.
- Navigate delivery partners to restaurants and customer locations.
- Improve location-based services.
Location information may be collected while the application is in use and, where required for delivery tracking, during active deliveries.
Camera Access
With Your permission, We may access Your device camera to:
- Upload profile photographs.
- Upload restaurant images.
- Upload menu images.
- Upload delivery proof.
- Capture support-related images.
- Verify business information where required.
Photo Library and Storage
We may request access to Your device storage or photo library to allow You to:
- Upload profile photographs.
- Upload restaurant documents.
- Upload menu images.
- Upload delivery proof.
- Share images with customer support.
Notification Permission
We may send push notifications to:
- Notify customers about order status.
- Notify restaurant partners about new orders.
- Notify delivery partners about delivery assignments.
- Inform users about promotions and offers.
- Provide important service updates.
You may disable notifications through Your device settings; however, doing so may affect certain features of the Service.
Customers may browse restaurants, menus, and food items without creating an account or logging in. However, login may be required to place orders, save addresses, access order history, make payments, receive personalized recommendations, and use certain features.
Restaurant partners must register their business and receive approval from the Company before accessing the Partner Raigadkarfoods application.
Delivery partners must complete the required registration and verification process before accessing Delivery Raigadkarfoods and accepting delivery assignments.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
- To provide, operate, maintain, and improve the Service.
- To create and manage Your account.
- To allow customers to browse restaurants and menus.
- To process customer food orders.
- To assign customer orders to restaurant partners.
- To assign deliveries to delivery partners.
- To process online payments.
- To provide live order tracking and delivery updates.
- To communicate with customers, restaurant partners, and delivery partners through phone calls, SMS, email, or push notifications regarding orders, deliveries, accounts, and service updates.
- To allow restaurant partners to manage menus, inventory, pricing, and order status.
- To allow delivery partners to receive, accept, navigate, and complete deliveries.
- To provide customer support.
- To improve application performance, security, and user experience.
- To detect and prevent fraudulent or unauthorized activities.
- To analyze Service usage and business performance.
- To comply with applicable legal obligations.
- To enforce Our agreements, policies, and terms of service.
Sharing of Your Personal Data
We may share Your Personal Data in the following situations:
With Restaurant Partners
Customer information, including name, phone number, delivery address, order details, and delivery instructions, may be shared with restaurant partners to prepare and fulfill food orders.
With Delivery Partners
Customer information required to complete deliveries, including name, phone number, delivery address, order details, and delivery instructions, may be shared with assigned delivery partners.
With Payment Service Providers
Payments made through the Service are securely processed by authorized third-party payment gateway providers. We do not store Your complete debit card, credit card, or other sensitive payment information on Our servers.
With Service Providers
We may share information with trusted third-party service providers who assist Us in operating the Service, including:
- Cloud hosting providers
- Analytics providers
- Customer support providers
- SMS and email service providers
- Push notification service providers
- Technical support providers
- Payment gateway providers
These providers are authorized to process Your information only as necessary to perform services on Our behalf.
With Affiliates and Business Partners
We may share information with Our affiliates and business partners where necessary to provide, improve, or expand the Service.
Business Transfers
If the Company is involved in a merger, acquisition, financing, restructuring, dissolution, or sale of assets, Your Personal Data may be transferred as part of that transaction.
Legal Authorities
We may disclose Your Personal Data where required by applicable law or in response to valid requests from courts, law enforcement agencies, or other governmental authorities.
With Your Consent
We may disclose Your Personal Data for any other purpose with Your explicit consent.
Retention of Your Personal Data
We retain Your Personal Data only for as long as necessary to fulfill the purposes described in this Privacy Policy, provide the Service, comply with legal obligations, resolve disputes, and enforce Our legal agreements.
Order history, transaction records, and related information may be retained for accounting, taxation, fraud prevention, legal compliance, and customer support purposes.
Restaurant partner information and delivery partner information may be retained as required for business operations and applicable legal requirements.
When Your Personal Data is no longer required, We will securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws.
Transfer of Your Personal Data
Your information may be processed at Company offices or by trusted third-party service providers located in different jurisdictions.
By using the Service, You consent to the transfer and processing of Your information in accordance with this Privacy Policy.
We take reasonable measures to ensure that Your Personal Data is treated securely and that no transfer takes place unless adequate safeguards are in place.
Delete Your Personal Data
You have the right to request deletion of Your Personal Data.
You may request deletion by contacting Us using the contact information provided below.
Where available, You may also update, modify, or delete certain account information directly through the application settings.
Please note that We may retain certain information where required by applicable law, to comply with legal obligations, resolve disputes, prevent fraud, or enforce Our agreements.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition, financing, restructuring, or sale of assets, Your Personal Data may be transferred as part of that transaction. We will notify You before Your Personal Data becomes subject to a different Privacy Policy.
Law Enforcement
We may disclose Your Personal Data when required by law or in response to valid requests from public authorities, including courts and government agencies.
Other Legal Requirements
The Company may disclose Your Personal Data when We believe such action is necessary to:
- Comply with applicable laws and legal obligations.
- Protect and defend the Company's rights, property, or interests.
- Prevent, detect, or investigate fraud, abuse, or other unlawful activities.
- Protect the personal safety of customers, restaurant partners, delivery partners, or the public.
- Protect against legal liability.
- Enforce Our Terms & Conditions and other agreements.
Security of Your Personal Data
The security of Your Personal Data is important to Us.
We implement commercially reasonable administrative, technical, organizational, and physical safeguards to protect Your information against unauthorized access, disclosure, alteration, misuse, or destruction.
Despite Our efforts, no method of electronic transmission over the Internet or method of electronic storage is completely secure. Therefore, We cannot guarantee absolute security of Your Personal Data.
Users are responsible for maintaining the confidentiality of their account credentials and should immediately notify Us of any unauthorized use of their account.
Children's Privacy
Our Service is not intended for individuals under the age of 13 years.
We do not knowingly collect Personal Data from children under the age of 13.
If We become aware that We have collected Personal Data from a child without appropriate parental consent, We will take reasonable steps to delete such information.
Parents or guardians who believe that their child has provided Personal Data may contact Us for assistance.
Links to Other Websites
Our Service may contain links to third-party websites or services that are not operated by the Company.
If You click on a third-party link, You will be directed to that third party's website.
We strongly encourage You to review the Privacy Policy of every website You visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in Our business practices, legal requirements, or the functionality of the Service.
Any changes will become effective immediately upon posting the updated Privacy Policy within the applications or on Our official website.
The "Last Updated" date at the top of this Privacy Policy will also be revised accordingly.
We encourage You to review this Privacy Policy periodically to stay informed about how We collect, use, and protect Your information.
Contact Us
If You have any questions about this Privacy Policy, Your Personal Data, or Our privacy practices, You may contact Us using the information below:
Raigadkarfoods
Email: info@raigadkarfoods.com